Returns, Refunds & Order Cancellation Policy

Last Updated: [SEP 2026]

At UNOCASES.IN, customer satisfaction is important to us. Every product is carefully checked before dispatch. If you receive a damaged, defective, or wrong product, we are here to help.

Order Cancellation

Orders can be cancelled before they are dispatched (before shipping).
Once an order has been shipped, it cannot be cancelled.
If we are unable to process your order due to stock availability, payment issues, or other operational reasons, a full refund (if applicable) will be initiated.

Returns

We accept returns only if the product is received damaged, defective, or wrong (incorrect item).

To request a return:

Contact us within 24–48 hours of delivery.
Share your order number, clear product photos, and an unboxing video for verification.

Returns will not be accepted for:

Change of mind
Used or damaged products after delivery
Products without original packaging
Requests made after 48 hours of delivery

Refunds

Once approved, refunds will be processed to the original payment method.
Refunds are generally completed within 5–7 business days, depending on your payment provider or bank.
In eligible cases, we may offer a replacement instead of a refund.

Important Note

Please record an unboxing video while opening your package. This helps us verify any damage, wrong item, or missing product quickly and ensures faster resolution.

Contact Us

For any questions regarding cancellations, returns, or refunds, please contact us through the Contact Us page available on unocases.in